Product

Yes! Click here to open up the user manual for the Neck Cloud, including explanations, images and best practices!

All of our products' results are based on scientific evidence. 

We truly believe we make the best and most effective products in the world and we want to make sure we back that up with a risk-free ironclad 60-day money-back guarantee.

If for whatever reason, you decide you are not satisfied, you can easily and quickly contact our helpful customer support to get an easy refund. 

Buying items online can be a daunting task, so we want you to be aware of the absolute ZERO risks in buying something from us and trying it out. If you don't like it, no hard feelings, we'll make it right.

We have 24/7/365 Online Email Support. Please contact us at contact@dainelyback.com if you need any assistance.

The majority of customers experience relief instantly with the Neck Cloud. It has been proven that neck traction gives instant pain relief in close to 90% of the time with most types of major chronic neck pain diseases. This also depends on the severity of the pain. Others began to see a remarkable improvement in their condition after a couple of weeks of use.

Our Cervical Traction Stretcher is built from incredibly strong foam material. This means it can withstand a weight of up to 150kg/330lbs. 

Our device comes with a 60 Day Risk-Free Guarantee. We're incredibly confident that you'll get relief from your neck pain, tension headaches, and soreness with our device, but if you don't, please e-mail us at contact@dainelyback.com within 60 days of receiving the product.

You may feel soreness or stiffness after using the device for the first couple times. This is just your body adjusting to the device. After continual use, you will start to experience all the amazing benefits like thousands of our other customers.

We have come to notice a mass amount of fake companies selling similar designed product as ours. We want to protect our community and save people from getting scammed by those websites. If you come across one, please email us! contact@dainelyback.com

Shipping and delivery

We ship worldwide for FREE! Delivery times are 5-20 days worldwide depending on where you live. However, we make sure you can track your order for extra peace of mind.

Our company is based in Australia. We deliver our products directly from our suppliers located in Asia and Europe.

Your packages are delivered by the responsible local post office.

You can use the Track My Order section on our website or any other tracking website and use your personal tracking code provided with your order once it is shipped.

Our items will be left in your mailbox whenever possible. Otherwise, your package will be dropped off at your post office where you can pick it up.

If your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general conditions of sale, once the order has been sent from our warehouse, no further changes can be made.

Use this text to answer questions in as much detail as possible for your customers.

Payment

This site is 100% secure, and here's why: First of all, the site you are visiting is on an HTTPS server (the little padlock on the left of the URL of this page is there to remind you). Moreover, many sites only secure their shopping carts and everything related to the payment of orders. On this site, all pages are secure and therefore cannot be targeted by malware or hackers. Finally, we use Stripe, which is a reference in terms of security for Internet transactions.

You can currently pay by credit card, PayPal or Apple Pay and Google Pay on our website. We do not accept bank checks, wire transfers or payments on receipt.

Refunds

Dainely comes with an unconditional 100% money back guarantee. There are absolutely no conditions, no forms to fill out, nothing to prove and we promise not to question you. If you do not have a positive experience for any reason, we will do everything we can to ensure that you are 100% satisfied with your purchase.